Exit interviews are where truth goes to die politely (some would say). By the time someone quits,...
The Exit Interview Comes Too Late
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Sales
The Intelligence Trap With Feedback
If you’re used to being competent, feedback can feel like a threat to your identity. You hear the...
The Cost Of Avoiding The Hard Conversation
We tell ourselves we're being thoughtful by waiting for the “right” moment. Letting things settle....
Your Brain Has A Closing Time
The last conversation of the day rarely brings out your best self. You still care, but your brain...
What ‘Backstage’ Taught Me About ‘Frontstage’
Backstage is where you learn how to spot real confidence. Out front, confidence looks smooth....
Empathy Isn’t An Apology
"I'm sorry you feel that way." It sounds gracious. It sounds measured. It might even sound like...
Why Silence Is The Most Underused Negotiation Tool
Silence makes people uncomfortable. That's exactly why it's so powerful. In a negotiation, most...
The Pause Before The Pitch
You win or lose your audience 10 seconds before you say a word. In that brief window, human...
The Baseball Teams Chasing A Wild Card Play A Different Game
Late-season baseball feels like two sports happening at the same time. Teams already in a playoff...
Nobody Wins A Championship In August, But Plenty Of NFL Teams Lose It
Preseason football is where ambition meets reality. Nobody lifts a trophy in August, but you can...
The Polite Lie Of Networking
“Let’s stay in touch” is the death of every ‘business card’. It feels polite but means nothing. ...
The Onboarding Mistake That Costs You A Year
Most onboarding programs teach the job in a technical manner. Almost none (and I’m talking about...
Planning Q4 While Finishing Q3
September has a feeling to it… doesn’t it? Even if you don’t have kids, there’s a reset in the...
Back-To-School Energy
September has a feeling to it… doesn’t it? Even if you don’t have kids, there’s a reset in the...
What August Performance Reviews Reveal
January reviews are hopeful. August reviews are truthful. In January, we set goals with clean...